Terms and Conditions
  1. Contract
    The Contract of Hire shall be between the Hirer and the Property Owners and subject to the Conditions of Hire.
  2. Payment
    For a booking made more than 8 weeks before your holiday starts we require a deposit of one third of the total rental. The balance is due 8 weeks prior to the holiday starting date.
  3. Balance Payment
    Upon payment of the deposit and subject to acceptance of the booking, the Hirer becomes liable for the balance of the rent 8 weeks before the period of letting. Bookings from persons under 18 years of age cannot be accepted.
  4. Cautionary Deposit
    A security deposit of £500 per week must be forwarded with the balance payment, refundable after satisfactory inspection on conclusion of the booking.
    For parties comprised solely of adults a security deposit of £1,000 per week must be forwarded with the balance payment, refundable after satisfactory inspection on conclusion of the booking.
  5. Sleeping Capacity
    The maximum number of people is 26 (plus 4 babies) and extra persons cannot be accommodated, unless by prior agreement with the Property Owners. The Hirer shall not part with possession of the property or share it, except with members of the party named on the booking form. The Property Owners reserve the right to terminate the hire without notice and without refund for a breach of these conditions.
  6. Availability
    The Contract of Hire is made on the understanding that the property and its facilities as published will be available for the dates stated. In the unlikely event that the property is not available through events arising out of the control of the Owners, then the Owners may be forced to cancel the booking. The Hirer will be advised of any such circumstances as early as possible, and will receive a full refund of all monies paid. The Hirer will have no further claims against the Owners.
  7. Occupation Times
    Tenancies commence after 4pm (unless otherwise agreed with the Owners) on the commencement day of the holiday, and terminate at 10am on the termination date to allow for cleaning.
  8. Damage
    All bookings are accepted on the condition that the property is left clean and tidy, and breakages and/or damage will be paid for by the person who made the booking.
  9. Access
    The Property Owners or their representatives shall be allowed access to the holiday accommodation at any reasonable time during any holiday occupancy.
  10. Smoking
    No smoking is allowed in the property.
  11. Pets
    No pets are allowed at the property, but under the Disability Discrimination Act the Property Owners will waive this policy where assistance dogs are concerned.
  12. Linen
    Bed linen is provided, but linen and blankets for cots are not supplied and should be brought by the Hirer. Towels of any description are not provided and should be brought by the Hirer.
  13. Annexe
    Above the games room and quite separate from the main house is a private flat occupied by the Property Owner’s parents, Ann and Derek. They have their own private garden and will not share any of your grounds or facilities but will require a parking space outside the garage next to the games room – so please leave access to this clear. A double garage and ample parking space is available for your own use.
  14. Swimming Pool
    The swimming pool is not lifeguarded. The hirer is responsible for the safety of all persons using the pool for the duration of the booking. The hirer confirms that pool safety guidelines will be followed, including:
    1. Never swim alone however competent the swimmer
    2. Never leave children unattended in the pool area
    3. Children and non-swimmers must be supervised by a competent adult on a 1:1 ratio whilst in and around the pool
    4. No non-swimmers permitted in the deep end
    5. The pool door must be kept locked when the pool is not in use and the key kept safely out of reach of children
    6. No running or diving
    7. No alcohol
    8. No breakables in the pool area
  15. Motor Car and Personal Belongings
    Baggage and personal belongings are at the Hirer’s risk at all times, and no responsibility can be accepted for loss or damage to any vehicle or its contents.
  16. Cancellations
    If you have to cancel your reservation you must telephone the Property Owners as soon as the reason for cancellation occurs. You must also confirm your cancellation in writing within 10 working days by recorded delivery to Seerose, St Brannocks Park Road, Ilfracombe, Devon EX34 8ET. The day we receive your telephone notification of cancellation is the date on which your reservation is cancelled.
    If you cancel your booking for any reason, you will receive a refund of any balance monies paid provided the cancellation notification is received more than 8 weeks before the start date of your holiday. The deposit will be refunded if the property is subsequently booked by another party.
    If you cancel your booking within 8 weeks of the start date of your holiday, no refund will be given, unless the property is subsequently booked by another party, when a full refund will be made.
  17. Complaints Procedure
    In the unfortunate situation where there is a complaint, please contact the Property Owners or caretaker as quickly as possible and ask for their assistance. They will make every effort to make sure your complaint is handled quickly and efficiently, but do need you to act immediately if there is a problem.
    In no circumstances will compensation be made for complaints raised after the holiday has ended when the Hirer has denied the Owners the opportunity of investigating the complaint and endeavouring to put matters right during the holiday.
  18. Advertisements
    The Property Owners have taken every care to ensure the accuracy of the property description. All information is given in good faith and believed correct at the time of advertisement (all distances are approximate), but the Owners cannot be held responsible for any errors, or the results of such errors. Further, the Owners cannot accept liability for happenings outside their reasonable control, such as breakdown of domestic appliances, plumbing, wiring, sudden temporary invasion of pests, damage resulting from exceptional weather conditions resulting in loss, injury or accident. Neither can the Owners accept any liability for changes to (or withdrawal of) specified area amenities mentioned in their advertisements, such as sports facilities, country clubs and restaurants.
  19. Price Changes
    The Owners reserve the right to amend prices quoted in advertisements due to errors and/or omissions.